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Our 60 Day Returns Policy

To give you the utmost confidence when you buy from us we offer an exceptional, extended 60 day returns policy. If, within 60 days, of receiving your order you then wish to return, either the complete order or an individual item, then please let us know by e-mail or telephone to book your return. If your return is authorised, we will e-mail a returns form with a unique returns reference number for you to include inside the parcel and our returns address to fix to the outside of the parcel.

Who pays the return postage ?

Any items which have been damaged by our couriers or which are faulty on arrival or develop a fault which is covered by the warranty we will arrange to have collected.

However, we also allow you to return items if you change your mind. In this eventuality, you will need to pay for the return postage yourself. When returning unwanted items, they remain your responsiblity until we receive them here so any returned items should be carefully re-packed to prevent damage in transit and we strongly recommend that you use an insured service with reputable courier. Any items returned must reach us in as new condition, unused, in original packaging with all guarantee cards, instructions etc. within 60 days of you receiving your order.

Products Not Eligible For Return ?

We regret we are unable to accept returns of:

  • Special order items such as made-to-measure pond liners
  • Any items which are sealed or shrink wrapped where the seal or wrapping is broken
  • Any items where a security seal is broken such as on bottles of treatments
  • Videos or Books
  • Anything bought from another supplier
  • Anything which is outside its guarantee period

 

The Returns Process

Any returned faulty items will be tested to determine the fault and you will be informed of the results by e-mail. We aim to complete the testing as soon as possible but at busy times it may take 7-10 working days.

Unwanted items will be processed and refunded more quickly, 2 working days or less, assuming they arrive as stipulated above.